We commit to a 10 YEAR WARRANTY on all our non-lined bags. These bags use leather inside and outside.
We commit to a 5 YEAR WARRANTY on all our lined bags. These bags use leather outside and fabric inside.
Most of our bags are crafted using leather on the inside and outside. We choose not to line some of our bags with fabric, but to rather use thinner leather inside for the pockets to ensure that they are strong and durable.
When we do line them with fabric, we use a strong durable natural fabric. We choose to line some of our handbags as this creates a more elegant and neat finish to the inside of the bag.
We place a high value on the quality of our materials and the quality of our workmanship. The Warranty is only applicable to TAU branded products purchased directly from our online store, Brooklyn Mall store, The Grove Mall store, or any TAU authorised representatives and authorised reseller stores (view our acknowledged resellers under INFO-partners).
The original owner with the invoice is warranted against manufacturing defects in materials and workmanship as stated in the following disclaimer: Our products are made with genuine leather and need to be treated with care.
When a TAU product has been neglected, mal treated or damaged, including natural causes or personal circumstances that are beyond the workmanship and material quality of our product, we reserve the right not to accept the product for repair.
We commit to aways do our best to see how we can assist.