FREQUENTLY ASKED QUESTIONS

Our Original Leather is full-grain, untreated leather that develops character over time—each piece tells its own story and requires regular conditioning for longevity.

Our Premium Leather is crafted with a scratch- and water-resistant finish, designed for modern living with less maintenance while still offering the timeless quality TAU is known for.

Your order will be processed by the Tau leather team. You will either be contacted by the team to verify any uncertainties, or your order will go through to the manufacturing team where your product will be crafted and then delivered.

We make every effort to ship all orders within 7-10 working days on items that not in stock. We will communicate the potential delay when unforeseen situations occur (such as products that are out of stock). 

*PLEASE NOTE when adding engraving your product lead time is 10-15 working days

Unfortunately not – We have a store in The Grove Mall. But do see our list of partner stores that may be in your area.

Our website gives you the option of collection and delivery. Collection options are available at our store in The Grove Mall.

Although we try our best to ensure that the product you will receive looks exactly like the image on our website, please remember that leather is a natural product and will bare natural marks.

Stitching Colour may vary from the colour of the leather product.

We offer a 7-day Refund Policy and 14-day Exchange Policy.
Please refer to our comprehensive Return Policy for more information:

Return Policy

Absolutely. We cater to both small and large corporate orders, ensuring each piece meets TAU’s high standard of craftsmanship.

Place an order here:

 

Yes, we do. From logos to initials, our personalisation options ensure each gift reflects your brand and makes a lasting impression.

Please enquire about our corporate gifting: