FREQUENTLY ASKED QUESTIONS
Tau Original Leather VS. Premium Leather
Our Original Leather is full-grain, untreated leather that develops character over time—each piece tells its own story and requires regular conditioning for longevity.
Our Premium Leather is crafted with a scratch- and water-resistant finish, designed for modern living with less maintenance while still offering the timeless quality TAU is known for.
What happens after I place my order?
Your order will be processed by the Tau leather team. You will either be contacted by the team to verify any uncertainties, or your order will go through to the manufacturing team where your product will be crafted and then delivered.
What is your lead time?
We make every effort to ship all orders within 7-10 working days on items that not in stock. We will communicate the potential delay when unforeseen situations occur (such as products that are out of stock).
*PLEASE NOTE when adding engraving your product lead time is 10-15 working days
Do you have stores outside of Pretoria?
Unfortunately not – We have a store in The Grove Mall. But do see our list of partner stores that may be in your area.
Can I collect my order?
Our website gives you the option of collection and delivery. Collection options are available at our store in The Grove Mall.
Will my products look like the ones on the website?
Although we try our best to ensure that the product you will receive looks exactly like the image on our website, please remember that leather is a natural product and will bare natural marks.
Stitching Colour may vary from the colour of the leather product.
What is your return policy?
We offer a 7-day Refund Policy and 14-day Exchange Policy.
Please refer to our comprehensive Return Policy for more information:
Can I place an order for corporate gifting
Absolutely. We cater to both small and large corporate orders, ensuring each piece meets TAU’s high standard of craftsmanship.
Place an order here:
Do you offer personalisation for corporate gifts?
Yes, we do. From logos to initials, our personalisation options ensure each gift reflects your brand and makes a lasting impression.
Please enquire about our corporate gifting:

